This is from June 2008. I don’t recall if I saw it back then. But I read it today and one sentence stood out:
So they told me that using the download page to download something was not something they anticipated.
This is the company that puts people through interview hell to get the “smartest” ones.
Go read the full email there.
It’s 2010. Two years later.
You think anything has changed since he wrote that?